BRANDING & REPUTATION
Branding & Reputation
Now you have a safe and simple way to build a 5-star reputation automatically without ever having to worry about negative reviews being posted about you online. Our system supplies you with an easy-to-use dashboard, so you can boost your online ratings and reviews speedily.
You can set up your account to monitor reviews from top review sites of your choice with just a few clicks. And with “Fix My Listings” addon service, we’ll establish your accurate business information online while ensuring that your business information is correct across all major search, review, social media, and local directory properties.
The Dashboard lets you stay on top of what’s being said about your business. With Authentic Online Reviews, you’ll have access to the most recent feedback and reviews from your clients or customers. Plus, you’ll earn an overall feedback rating for your business that can be fine-tuned to specific services.
If you offer several products or services, you can separate the individual performance results for teams or staff members who are responsible for them. Then, you can use it to determine who is improving your reputation and who might be harming it.
The overall rating groups all the reviews together, but you can separate them to see the results for each department or team.
Expand Your Web Presence
You can never have too many web properties. A new micro-site helps spread the word about your business. It shares your online ratings and reviews, and it also includes the powerful feedback customers that have left for you, which may not have appeared on external rating and review sites.
Feedback and Review Selection
Share only the feedback and reviews that you want to be shared on your micro-site. The decision is yours. You have the power to filter your feedback for the best results. This is easily configured from your dashboard, which gives you full control over what is displayed to prospective customers.
Important Business Information
Your Authentic Online Reviews micro-site shows all your pertinent business information in a single location. If needed, you can use this as a primary website because it includes:
• Company or individual branding
• Recent feedback and online reviews
• Business hours
• Basic company information
• Social media accounts
• Link to external review page
Positive and Negative Pages Based On Routing
Your customers are intelligently routed by the system to a specific feedback page based on the initial feedback snapshot and the settings you configured in the setup process. Those who leave positive reviews are routed to one site, and those who don’t are routed to another site. That way, they can be handled differently.
Quickly and Easily Access Review Sites
The system makes it easy for your customers to post positive online reviews. You decide which review sites are important for your business. The software lets your customers quickly select a review site they are familiar and comfortable with. You can add any rating settings or external review site that you want the review to be seen on.
You then request for your client to copy and paste them and hit the icon and post the review on that third party site. Rotate the sites to spread your reviews across the web. Quick linking removes the customer’s need to search.
Professionally written and recorded videos are included by both men and women for the positive and negative feedback pages. You can also create and use your own video, branded to your company, and embed it with a message that is tailored specifically to your customers. This personalizes your message and makes your clients feel that you recognize them, value them, and appreciate their input.
Fully Responsive Mobile Feedback
The entire automated feedback loop is fully mobile responsive. That means they can leave feedback almost anywhere they happen to be. Customers can rapidly and effortlessly navigate it from any web enabled device, including:
• iPads and Tablets
• Desktop Browsers
• Android Devices
• And more…
Ability to Edit Page Content
With the ability to update the content that is above and below the video message, you’ll target your message specifically to your customer base. You can easily include a link, add manager contact info, or even create a special offer right on the page.
Actively Monitor Top Review Sites
Connect your dashboard to major rating and review sites like Yelp, Google+, Yahoo, and CitySearch to pull in reviews that have been posted about your business.
New review snapshots are displayed on your dashboard along with a special alert that is sent directly to notify you that a new rating or review has been found by the software.
Socially Share Or Suppress New Feedback / Reviews
• Spread the word about your recent feedback or reviews
• Prevent duplicate reviews from being shared
• Control the brand of your business online
Your visibility score reveals the accuracy of your business data across every major online directory, review site, and social network.
There are more than 153 directories and more than 40 social sharing sites. This is included in our $1 pricing package, however it has a one-time fee of $97 for “Fix My Listings” addon service and we monitor your listings as long as you have active service subscription with us.
Click here to run a scan of your business see how your listings are accurate across the web.
Think of how long that would take you if you tried to do it on your own. Not only is it included, but it is locked so that no one except you can change anything once it is corrected and consistent. Missing or inconsistent listings are highlighted and quickly brought to your attention. Quick links are provided to edit and update business information easily when required.
While we check dozens of web properties that are relevant to local businesses, we understand that not every review portal will be relevant to your business.
Quickly remove sites from the visibility checker that are not related to your business category with a single click of your mouse.
Import, export, or quickly add customers to your database from one location. Search, manage, and segment existing customers based on their ratings.
Authentic Online Reviews includes a full pre-configured email campaign to get you up and running quickly.
There’s no need for you to waste your time composing emails or deciding when to contact your customers to ask for their feedback. The task is automated, so you can do what you do best–run your business.
If you like, you can personalize the default feedback and follow-up emails with a powerful internal HTML editor. Brand and customize your content to enhance results with a message that you tailor to your own customers. Personalized messages sound more sincere.
How often have you thrown away form letters or deleted emails that were fishing for customers and obviously sent to thousands of other people? I do it many times every day. Personalized messages speak directly to your customer.
You can edit your emails with over a dozen possible merge fields to design your own message that pulls in and populates data quickly.
By using the Authentic Online Reviews custom email message manager, you can create marketing messages for the holidays or reconnect with your best customers.
You can also send a special offer to customers that may have left less-than-favorable feedback that asks them to return and give you a second chance to please them.
The Dashboard lets you stay on top of what’s being said about your business. With our Reputation Snapshot, you’ll have access to:
• Most recent feedback and reviews
• Overall feedback rating
• Average online rating
The real time SMS alerts let you quickly access customer feedback so you can:
• Review your feedback ratings
• Send special notification messages
• Research feedback response rates
• See feedback star percentages
You can even review feedback at a specific employee or service department level from the past 30 days or during a specific date range.
If you have a repeat customer base, the software will use each customer’s email address to append older feedback with new feedback.
You can easily see your full rating and reviews on the reported website with one click of the mouse. This lets you reply or comment on recent customer reviews.
So If Your Business Has Been Doing Well In Terms Of Actually Delivering Quality Service…
IF YOU KNOW YOU’RE THE BEST AROUND…
How can you leverage that reputation in order to grow your business even further?